Terms and Conditions of Service

1. Agreement to Terms

By signing up for, accessing, integrating, or utilizing the Simplex API, control center, or notification dispatch services, you agree to be bound by these Terms and Conditions. If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity.

2. Acceptable Use Policy (AUP)

You agree not to use the Simplex messaging platform to transmit:

• Unsolicited bulk email or SMS (SPAM) in violation of the CAN-SPAM Act, TCPA, or GDPR.
• Malicious payloads, phishing lures, deceptive identity spoofing, or fraudulent communications.
• Hate speech, harassing content, or material that infringes upon third-party intellectual property.

Violation of our AUP will result in immediate API key suspension without refund.

3. Service Level Agreement (SLA) & Uptime

Simplex strives to deliver 99.99% monthly service uptime for core message queue ingestion and delivery dispatch APIs. In the event of an unplanned disruption exceeding our SLA thresholds, customers on Growth and Enterprise tiers are entitled to service credits as specified in their enterprise agreements.

4. API Usage, Rate Limits & Security

Users must ensure that their API keys are kept secure and not checked into public source repositories. Simplex enforces automated rate limiting per organization to prevent denial of service and queue congestion.

5. Limitation of Liability

To the maximum extent permitted by applicable law, Simplex shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the service.

6. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.